A friend and I went to a new, local eatery for dinner this evening. I won't tell you where because, A.) It isn't important, and B.) It isn't my intention to dog any one in this post.
I merely want to make a point.
I decided on a personal pizza. I initially read the menu incorrectly, so I thought I was ordering a pizza for $8.99. What I failed to read was the that each topping was $1.00. I ordered a pizza with ham and pineapple. Altogether, it should have equated to $10.99.
The server, when she took my order, said, "Oh, I will just give you the Hawaiian without the peppers."
"Great!" I said. I assumed, since she was putting it in as Hawaiian that it was the same amount as the $10.99 pizza I was ordering.
All was great, including the pizza! I had a fabulous time catching up with my friend. Then I got the bill. With a drink, the bill came to $14 and some change! Waaaaay more than I expected.
So, I asked to see the menu. The first issue was my misreading of the menu that I mentioned earlier, but then I looked to see what the Hawaiian cost. $11.99! Now, it's nit-picky, I know, but basically what she was doing was overcharging me a $1.00, which, I'm sorry, is just not cool.
So, I brought it up to her, kindly. I even admitted that it was nit-picky, but a $1.00 is a $1.00, right!?
"Is there something wrong with the bill," she asked.
"Well, it's just that I ordered this pizza, and it should come to $10.99. You charged me $11.99."
"Right. I told you that I would put it in as a Hawaiian."
"Yes, but you charged me a $1 extra."
"But you said you were okay with it."
"You're right, I did. But I assumed they were the same price rather than you overcharging me."
"I mean, it's only a $1.00."
Here's the deal, it's only a $1 until it's only $2 and then only $3 and then only $40! It should never be okay to overcharge a customer. Ever. I will tip you. I always tip you, and I always do at least 10% (in case of really poor service), and I will usually go the now accepted 15% to 20% because I get it. We are all busting our tails for the money. I will NEVER, EVER short you a tip or make you feel less than you are. So to rationalize that it's only a $1 is just not a very good technique to validate that you are overcharging me. Ever.
She fixed the mistake. To show that I was not being ugly, she received just under a 15% tip.
Those dollars add up, and when you are scrimping and saving to make it each month, those dollars add up fast.
It's just a dollar, indeed!